Refund policy

At OhhMyGoodies, we want you to have a smooth and satisfying shopping experience. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition

  • Be returned with original packaging, tags, and accessories (if applicable)

  • Not fall under the non-returnable items category (see below)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 5 days of receiving your order.
Requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at contact.ohhmygoodies@gmail.com with your order details and reason for return

  2. Our team will review your request and provide return instructions

  3. Ship the product back to the address shared by us

Please ensure the item is securely packed to avoid damage during transit.

4. Refund Process & Timing

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection of your refund

  • If approved, the refund will be processed within 5-7 business days

  • The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Options

At OhhMyGoodies, we currently do not offer product exchanges.

If you wish to receive a different product, we kindly request you to return the original item. Once the returned product is received and verified, the amount will be refunded to your original payment method as per our refund policy.

You may then place a new order for the correct product through our website.

If you need assistance with the return process, please contact our support team at:
Email: contact.ohhmygoodies@gmail.com

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 5 Days of delivery

  • Share clear photos or videos of the issue

  • We will arrange a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items (unless received defective)

  • Items without original packaging

  • Personal use items (if applicable for hygiene reasons)

  • Clearance or final sale items (if specified)

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping charges (if any) are non-refundable

9. Contact Us

For any return, refund, or exchange-related queries, please contact:

Email: contact.ohhmygoodies@gmail.com

We aim to make this process as simple and fair as possible. Thank you for shopping with OhhMyGoodies and trusting us with your everyday needs.